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At
Indus Valley Inc.,
our vision is to deliver quality, one to one service ensured through
a well-defined process covering every stage of its activity. This
combines the best of contemporary management techniques
incorporating features such as pre and post review, cross-functional
teams, continuous improvement, and constant learning to optimize the
organization's ability to effectively leverage available talent,
knowledge, and experience.
We believe that accuracy and
paying attention to every details are the most important factors
which
determine your medical transcription service provider. We guarantee
more than 99% of accuracy since every files that gets transcribed is
checked and corrected by experienced, trained and qualified Quality
personnel.
We promise the timely delivery of the project to our valuable
clients.
We are happy to
transcribe your trial dictation free of cost. This will enable us
to show the maturity of our service.
We accept voice file
either through E-mail or through FTP (File Transfer Protocol). We
accept audio files in digital formats including wave, mp3, dvf, dss,
dct etc. We also provide FTP space to our clients to send their
voice files (Free of Cost).
To access our FTP server you will be provided with a unique
Username and Password, which will enable you to post your dictation and retrieve the
transcribed files as and when required.
WHAT WE OFFER
Product Delivery
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We are committed to timely delivery of the
quality work-products. Our process team comprises of qualified working professionals. We are committed to provide high degree of accuracy (98-99%).
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Our team comprises of Editors, Transcription Professionals, and Engineers who are fully trained and qualified to fulfill all
your transcription needs.
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Quality Assurance
Our Quality Control Team reviews all the documents. We follow the best
transcription practices as defined and outlined in the process section of this document. The entire document is reviewed twice before submitting.
We employ the best work practices
incorporating features such as
pre and post review, cross-functional teams, continuous improvement,
and constant learning to optimize the organization's ability to
effectively leverage available talent, knowledge, and experience.
Confidentiality
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We provide complete confidentiality and safekeeping of medical records.
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We meet and exceed the
HIPPA norms and regulations.
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Process
Overview
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Download voice files
from the FTP.
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Downloaded voice files are then allocated to our Medical Transcription Professionals
for transcription.
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Medical Transcription Professionals then
creates text files from the audio files using standard word processing
software tool like Microsoft Word, Corel Word Perfect or Open Office
Org as per the format or template provided by our client with the
help of foot-pedal enabled audio player.
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After transcribing, the files are proof-read
by our experienced Proof Readers and finally edited by Editors.
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After rechecking we upload the
transcribed files back to the server.
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Voice file is maintained on our servers for 15 days. Text is backed up and stored as per client’s instructions.
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We undertake customized
document templates. We follow the format specification as provided
by the client.
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We are equipped with
world class transcription facility for voice conversion and
transcription which Includes the multimedia P-4 computers, with
latest Software, MT Foot Pedals, High Speed Broadband Networks,
Printers, Scanners, Medical Dictionaries, Digital voice recognition
systems, etc.
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Security Concerns
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Proper security measures are taken for
data transfer. The data is protected by passwords to ensure
adherence to the latest confidentiality rules (HIPPA).
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Staff involved in transcription and
proofreading are trained to keep confidentiality
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Client’s records are kept in our
database for sufficient time frame and are made available on demand.
We are fully committed towards the security and confidentiality of
records.
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