At Indus Valley Inc., our vision is to deliver quality, one to one service ensured through a well-defined process covering every stage of its activity. This combines the best of contemporary management techniques incorporating features such as pre and post review, cross-functional teams, continuous improvement, and constant learning to optimize the organization's ability to effectively leverage available talent, knowledge, and experience.

We believe that accuracy and paying attention to every details are the most important factors which determine your medical transcription service provider. We guarantee more than 99% of accuracy since every files that gets transcribed is checked and corrected by experienced, trained and qualified Quality personnel. We promise the timely delivery of the project to our valuable clients.

We are happy to transcribe your trial dictation free of cost. This will enable us to show the maturity of our service.

We accept voice file either through E-mail or through FTP (File Transfer Protocol). We accept audio files in digital formats including wave, mp3, dvf, dss, dct etc. We also provide FTP space to our clients to send their voice files (Free of Cost). To access our FTP server you will be provided with a unique Username and Password, which will enable you to post your dictation and retrieve the transcribed files as and when required.

WHAT WE OFFER

Product Delivery

	We are committed to timely delivery of the quality work-products. Our process team comprises of qualified working professionals. We are committed to provide high degree of accuracy (98-99%).
	Our team comprises of Editors, Transcription Professionals, and Engineers who are fully trained and qualified to fulfill all your transcription needs.

Quality Assurance

Our Quality Control Team reviews all the documents. We follow the best transcription practices as defined and outlined in the process section of this document. The entire document is reviewed twice before submitting. We employ the best work practices incorporating features such as pre and post review, cross-functional teams, continuous improvement, and constant learning to optimize the organization's ability to effectively leverage available talent, knowledge, and experience.

Confidentiality

	We provide complete confidentiality and safekeeping of medical records.
	We meet and exceed the HIPPA norms and regulations.

Process Overview

	Download voice files from the FTP.
	Downloaded voice files are then allocated to our Medical Transcription Professionals for transcription.
	Medical Transcription Professionals then creates text files from the audio files using standard word processing software tool like Microsoft Word, Corel Word Perfect or Open Office Org as per the format or template provided by our client with the help of foot-pedal enabled audio player.
	After transcribing, the files are proof-read by our experienced Proof Readers and finally edited by Editors.
	After rechecking we upload the transcribed files back to the server.
	Voice file is maintained on our servers for 15 days. Text is backed up and stored as per client’s instructions.
	We undertake customized document templates. We follow the format specification as provided by the client.
	We are equipped with world class transcription facility for voice conversion and transcription which Includes the multimedia P-4 computers, with latest Software, MT Foot Pedals, High Speed Broadband Networks, Printers, Scanners, Medical Dictionaries, Digital voice recognition systems, etc.

Security Concerns

	Proper security measures are taken for data transfer. The data is protected by passwords to ensure adherence to the latest confidentiality rules (HIPPA).
	Staff involved in transcription and proofreading are trained to keep confidentiality
	Client’s records are kept in our database for sufficient time frame and are made available on demand. We are fully committed towards the security and confidentiality of records.